Honest, reliable, fair pricing.
Have used Big Bear for 15 plus years. Honest, reliable, fair pricing. They don’t upsell. A HVAC company that gets repeat business by treating customers honestly and fairly.
I’m truly impressed and will use them again.
I’m very impressed with the quality of the service I received and the promptness. I was expecting to have to wait days to get an appointment or for parts but to call and have them out in a few hours and have my AC up and running and it didn’t break the bank!! I’m truly impressed and will use them again.
Their dispatch and techs are great, would recommend.
Had them out to replace a coil internally and install a new outdoor unit. After install, water was leaking due to another broken part in the internal unit. They came back out immediately to identify the problem and had it fixed promptly. Their dispatch and techs are great, would recommend.
We look forward to working with Ian and Big Bear.
Ian was amazing in diagnosing our severe AC humidity issues after spending thousands using another company and a handyman who first created the disaster. We look forward to working with Ian and Big Bear.
I would highly recommend their services.
My air conditioning wasn’t cooling properly. Big Bear did not have any openings, but since I was going out of town, they rearranged their schedule to make sure they could get me up and running before I leave. They sent someone over immediately. He diagnosed the problem and also performed a regular maintenance for a very fair price. The technician explained everything to me thoroughly. I would highly recommend their services.
I’m happy with the service I received from Big Bear
I called Big Bear on a Tuesday, and they were at my house on Thursday. They would’ve been there on Wednesday, but I wasn’t available. The technicians were able to diagnose and repair my AC in under 15 minutes.
The technician (David) also reminded me that my AC is using Freon and not Puron. Thus, advising me to weigh my options if a major repair happens in the future.
I’m happy with the service I received from Big Bear, and I will be using them again.
Great service, amazing knowledge
Great service, amazing knowledge gave me the honest truth on what I’m looking at and buying in to the 2 year Gold Star Maintenance Plan.. for my home! Definitely a must have business contact!
Superior service and quality for the money.
Superior service and quality for the money. Just replaced both HVAC systems and upstairs furnaces in our home. I received 5 estimates before hiring Big Bear. Big Bear was the most reasonable and gave us a $600 discount up front because we were replacing both units. Plus, their financing arm offered 3 years at 0% interest. If/when you need to replace your A/C system… I highly recommend that you call Big Bear for an estimate.
On-time, friendly, and very professional
Brent, from Big Bear, came out to bid an AC replacement. He was on-time, friendly, and very professional. We are waiting on their bid, but I was pleased with the customer service.
100% professional high performance quality service
Clavio did a great job, 100% professional high performance quality service , he did help me with few questions. I would strong recommend Clavio from Big Bear A/C service.
Fantastic technicians. Never had an issue with any of them and we’ve used them for 6+ years. A+ knowledge and technical expertise as well as courteous and friendly.
This is a great company—honest, reliable, and professional!
We’re very happy with their services! Clavio V maintained our units recently, and he was excellent as all technicians at Big Bear are typically. Keep up the excellent work!
Prompt scheduling and the very professional installation
My experience with Big Bear was great all the way from my first call to request a quote, to their upfront and competitive pricing, prompt scheduling and the very professional installation. I had heard and read many good things about this firm, and I found them to be everything I had hoped for. Kudos to everyone on the team, especially Collin and James who did all the hard work replacing my units!
We were astonished at the incredible service we received from Ezequiel Palacios. He was polite, thorough and knowledgeable. I would recommend him to anyone and plan to call Big Bear for any further issues due to his excellent service.
Professional and honest
Great company! I’m so glad my friends husband found this company for me! The guys were so professional and honest. On time and took time to show me what they had to do and answered my questions. I would definitely recommend them to my friends and family!
They have always been excellent!
I have used Big Bear for years. They have always been excellent! Their business has grown substantially, and I still get the excellent service I have always received. I completely trust Diel and his team, which is hard to find in this industry. Highly recommend, and in fact, I have done that many times!
We were referred to Big Bear by a good friend and were not disappointed with our selection. Our home has two HVAC units and we were looking for a long-term service provider. Big Bear offers a good value for semi-annual (every six months) maintenance; working on your heater prior to cold weather, and working on your A/C prior to the start of summer. During our heater maintenance appointment, Big Bear located two failing capacitors after showing/explaining to me why they were failing. I hired Big Bear to maintain our system and they’ve already extended the life by replacing two small parts.
And, even though I didn’t ask for Big Bear to look at our A/C units, I did discover some rodent damage to the insulation around our condenser units lines outside. I asked if they could help repair that damage – they did so at no extra cost.
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Contact Big Bear Air Conditioning & Heating, we will take great care of you. We provide professional HVAC quotes in McKinney, Frisco, Allen & more. Excellent service, fair prices, & superior results.